File Permissions

Sometimes you can’t view the files in customer’s user folder and you get this error message. This is how to change the file permissions so you may backup the files successfully.

Windows XP

If your folder properties look like this you need to turn off simple filesharing. otherwise skip the next image.

Windows Explorer > Tools > Folder Options > View tab > bottom of list

Now you should have a security tab…

Click Advanced.

Click on the numbered items in their numbered order.

You should be able to see the files now.